Watching TV shows and movies through a VPN

If you connect to the internet using a VPN (virtual private network), it can make your device or network look like it's connecting from somewhere other than your physical location. With a VPN, you may only be shown TV shows and movies Netflix has worldwide licensing for, like Squid Games or Stranger Things.

You may need to turn off your VPN to see TV shows and movies that are available in your region.

Note: Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.

If you aren't sure whether a VPN is turned on, follow the steps below.

  1. Open a web browser on a device that's on the same network as the device with the issue.

  2. Go to fast.com. Netflix will start a connection test.

  3. When the test stops, click Show more info.

  4. Note the country next to where it says Client.

  5. If the country doesn't match your location, your device or network likely has a VPN turned on. Try turning it off, then try Netflix again.

A few things to note:

  • Since VPN apps and services are set up differently, you must contact your VPN provider if you need help turning it off.

  • If you turned your VPN off and it didn't solve the issue, or the location from fast.com matches your location, move on to the steps below.

To learn how to turn off your VPN, contact your VPN provider, your internet service provider, or your network's administrator.

Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN or service.

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